Frequently Asked Questions

WHAT IS YOUR STORE MAILING ADDRESS?
SCOSHA
62 Grand St
Brooklyn, NY 11249

WHAT ARE YOUR REGULAR STORE HOURS?
Mon through Friday, 11:30am — 7pm EST
Saturday, 12 — 7pm EST
Sunday, 12 — 6pm EST

HOW QUICKLY WILL MY ORDER SHIP?

Orders are processed pending item availability. Most orders are made-to-order and will be processed and shipped within 10 business days. Orders placed on Friday or over the weekend will start processing on the following Monday.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information. Please click here to review our Covid-19 statement.

WHAT ARE MY SHIPPING OPTIONS?
Please click here to visit our shipping page for all shipping options. 

WHAT IF I CHANGED MY MIND?
All online orders must be cancelled within 24 hours of being placed and are subject to a 3% order cancellation fee. No exceptions.

WHAT IS YOUR RETURN POLICY? 
Returns will be processed for either exchange or store credit. We are unable to issue refunds.

For requirements, exceptions and other information, view our complete Returns and Exchanges Policy.

Custom/Personalized Orders
Engraved or hand stamped items, up-cycled pieces and custom-made orders are final sale.

Sale Orders and Promotions
All sale and discounted items are final sale without exception; however, they are still eligible for repair.

WHAT IS YOUR REPAIR POLICY?
Our items are modern heirlooms built to last a lifetime. Each style has been carefully crafted by hand to withstand everyday wear, but be mindful that they are still made from precious metals and delicate stones. With proper care, your
jewelry will continue to razzle-dazzle. We’re always here if your braid unravels or you lose a stone. We go the extra mile so your jewelry can, too.

For requirements, exceptions and other information, view our complete Repairs Policy.

DO YOU OFFER BESPOKE SERVICES?
For bespoke and up-cycling inquiries, please email custom@scosha.com.

IS YOUR FULL COLLECTION AVAILABLE ONLINE?
Only the most current SCOSHA collections are available on our website to purchase. For questions on older styles, please email info@scosha.com. 

DO YOU OFFER GIFT WRAPPING?
All orders are wrapped in our own SCOSHA packaging. If you need pieces wrapped separately, please indicate this in the comments section at checkout.

IS MY TRANSACTION SAFE?
All payment information is handled privately on a secure server and is not retained or seen on our end.

WHAT ARE YOUR HOLIDAY HOURS?
Our Brooklyn flagship store will be closed on Christmas Eve, Christmas Day and New Years Day. Please email store@scosha.com for additional assistance.

WHAT IS YOUR HOLIDAY SHIPPING POLICY?
We recommend that you place all Christmas orders before December 14th. Because many of our pieces are handmade, we cannot guarantee Christmas delivery for orders placed after December 14th. However, we will do our very best to accommodate all requests. No orders will ship between Christmas Eve and New Years Day, as our production studio will be closed.